callcenters

Artificial Intelligence Technologies Infiltrate Customer Service Centers

7 months ago

Recent studies show that the use of artificial intelligence (AI) technologies in call centers is gaining popularity. Companies are striving to improve service quality and reduce costs by implementing AI-based solutions that can perform tasks traditionally requiring human involvement. This shift towards automation not only enhances operational efficiency but also alters communication between customers and company representatives. This article examines the main aspects of this phenomenon, as well as the risks and benefits it entails.

The Philippines: Call Centers Navigate the Impact of Artificial Intelligence on Jobs

7 months ago

The Philippines, known for its well-developed customer service centers, faces changes in the industry due to the implementation of artificial intelligence (AI) technologies. Numerous companies are beginning to adapt to current trends to maintain their market positions and secure employment for their workers. Artificial intelligence is not only changing the way call centers operate but also requires retraining and upskilling for employees.